User contributions
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- 21:37, 27 August 2012 (diff | hist) . . (+3,017) . . FreeDESK User Guide (top)
- 21:28, 27 August 2012 (diff | hist) . . (+374) . . N FreeDESK User Guide (Created page with "= Introduction = FreeDESK is a free service desk/helpdesk system by David Cutting. The system revolves around the idea of 'requests for service' which are raised and then ma...")
- 21:26, 27 August 2012 (diff | hist) . . (+53) . . MediaWiki:Lastmodifiedat (top)
- 21:26, 27 August 2012 (diff | hist) . . (+1) . . N MediaWiki:Lastmodifiedat (Created page with ".")
- 21:23, 27 August 2012 (diff | hist) . . (+81) . . N MediaWiki:Common.css (Created page with "- →CSS placed here will be applied to all skins: #ca-history { display: none; }") (top)
- 00:04, 22 August 2012 (diff | hist) . . (+112) . . N Event Handling (Created page with "Events are handled by PIMs. A PIM will register to handle an event by calling PluginManager::RegisterPIMEvent().") (top)
- 00:03, 22 August 2012 (diff | hist) . . (+10,224) . . N Custom Requests (Created page with "Custom request modules are the concrete classes which can be used for configured request types as the "concrete class method". Requests classes are derived from the RequestBa...") (top)
- 00:01, 22 August 2012 (diff | hist) . . (+2,652) . . N Logging Module (Created page with "Logging modules provide a method for the FreeDESK log (syslog) to be outputted and stored. The default method uses a database table (syslog). All logging modules must be deri...") (top)
- 23:59, 21 August 2012 (diff | hist) . . (+12,599) . . N Database Module (Created page with "Database modules provide the ability for different underlying databases to be used. They handle the connection, escaping and some other functionality. The default shipped mod...") (top)
- 23:55, 21 August 2012 (diff | hist) . . (+5,002) . . N Authentication Modules (Created page with "Authentication modules provide an alternative authentication method for analyst users. The following are the base class (that must be extended for an authentication class) an...") (top)
- 23:53, 21 August 2012 (diff | hist) . . (+175) . . Developing Plugin Modules (top)
- 23:52, 21 August 2012 (diff | hist) . . (+8,965) . . Developing Plugin Modules
- 23:47, 21 August 2012 (diff | hist) . . (+4) . . Developing Plugin Modules
- 23:46, 21 August 2012 (diff | hist) . . (+3,442) . . N Developing Plugin Modules (Created page with "Plugin modules are the heart of FreeDESK extensibility and are developed in PHP. All plugin modules extend the base class FreeDESK_PIM and provide some defined interfaces. Pl...")
- 23:42, 21 August 2012 (diff | hist) . . (+707) . . N Developer Overview (Created page with "Development of extensions to FreeDESK consists of developing plugin modules of PHP code which can fulfil a specific function (replacing or providing an additional method for i...") (top)
- 22:46, 21 August 2012 (diff | hist) . . (+133) . . N System Configuration (Created page with "The system configuration is accessed through the System menu in the main interface when users have system administration permissions.") (top)
- 22:45, 21 August 2012 (diff | hist) . . (+473) . . N Priorities (Created page with "Priorities can be configured through the system administration interface. When creating or editing a priority a target resolution can be set in hours, minutes and seconds. Th...") (top)
- 22:44, 21 August 2012 (diff | hist) . . (+541) . . N Statuses (Created page with "Requests are assigned statuses and these can be configured through the system administration menu. Once a status has been created requests can be set (either on creation or u...") (top)
- 22:42, 21 August 2012 (diff | hist) . . (+612) . . N Configuring Request Types (Created page with "Request types are configured through the System Administration interface under the heading "request classes". Different classes of request have different names to distinguish...") (top)
- 22:40, 21 August 2012 (diff | hist) . . (+288) . . Requests (top)
- 22:38, 21 August 2012 (diff | hist) . . (+165) . . N Requests (Created page with "Requests are the core of FreeDESK and someone with the relevant permissions (such as an administrator) can view and update all the requests logged within the system.")
- 22:37, 21 August 2012 (diff | hist) . . (+1,391) . . N Permissions (Created page with "Permissions in FreeDESK operate on a granular most-specific model. Each user can have permissions assigned to it directly or be a member of a permissions group for easy bulk ...") (top)
- 22:32, 21 August 2012 (diff | hist) . . (+783) . . N Customer Access (Created page with "Customer access is provided through the customer portal. Customers can login to the interface (accessed either directly or by clicking on the customer link on the main page) a...") (top)
- 22:29, 21 August 2012 (diff | hist) . . (+581) . . N Standard Users (Created page with "Standard (analyst) users are those able to access the analyst portal (and use the API). Users are managed through the System Administration option available to administra...") (top)
- 21:40, 21 August 2012 (diff | hist) . . (+211) . . Users and Groups (top)
- 21:39, 21 August 2012 (diff | hist) . . (+60) . . N Users and Groups (Created page with "* Standard Users * Customer Access * Permissions")
- 21:38, 21 August 2012 (diff | hist) . . (+930) . . N API request create (Created page with "{{Infobox API | name = Request Create | mode = request_create | description = Create a New Request | parameters = class, customer, assign, update, status, priority | returned ...") (top)
- 21:34, 21 August 2012 (diff | hist) . . (+838) . . N API request update (Created page with "{{Infobox API | name = Request Update | mode = request_update | description = Update a Request | parameters = requestid, update, status, assign | returned = XML success or err...") (top)
- 21:32, 21 August 2012 (diff | hist) . . (+617) . . N API entity create (Created page with "{{Infobox API | name = Entity Create | mode = entity_create | description = Create an entity record | parameters = entity, [fields] | returned = XML success or error }} This a...") (top)
- 21:31, 21 August 2012 (diff | hist) . . (+737) . . N API entity save (Created page with "{{Infobox API | name = Entity Save | mode = entity_save | description = Save an entity record | parameters = entity, [fields] | returned = XML success or error }} This article...") (top)
- 21:28, 21 August 2012 (diff | hist) . . (+484) . . N XML Operation Confirmation (Created page with "An XML operation confirmation is returned from the API when an operation (or set of operations) has succeeded but no specific information needs to be returned. In general...") (top)
- 19:04, 21 August 2012 (diff | hist) . . (+74) . . API (top)
- 19:04, 21 August 2012 (diff | hist) . . (+286) . . API
- 19:02, 21 August 2012 (diff | hist) . . (+535) . . API entity search (top)
- 18:58, 21 August 2012 (diff | hist) . . (+833) . . N API entity search (Created page with "{{Infobox API | name = Entity Search | mode = entity_search | description = Search an Entity | parameters = entity, [fields], start, limit | returned = XML login error or sess...")
- 18:53, 21 August 2012 (diff | hist) . . (+859) . . N API requests assigned (Created page with "{{Infobox API | name = Requests Assigned | mode = requests_assigned | description = Return Requests Assigned to Specific User/Team | parameters = teamid, username, sort, order...") (top)
- 18:49, 21 August 2012 (diff | hist) . . (+57) . . API login (top)
- 18:48, 21 August 2012 (diff | hist) . . (+46) . . API logout (top)
- 18:48, 21 August 2012 (diff | hist) . . (+394) . . N API logout (Created page with "{{Infobox API | name = logout | mode = logout | description = Destroy a user session | parameters = sid | returned = XML confirming logout }} = Description = The login call al...")
- 18:46, 21 August 2012 (diff | hist) . . (+3) . . API XML Error (top)
- 18:45, 21 August 2012 (diff | hist) . . (-1) . . API XML Error
- 18:45, 21 August 2012 (diff | hist) . . (+1,569) . . API XML Error
- 18:32, 21 August 2012 (diff | hist) . . (+125) . . API XML Error
- 18:31, 21 August 2012 (diff | hist) . . (+87) . . N API XML Error (Created page with "A FreeDESK XML error will contain an error code and textual description. == Example ==")
- 18:29, 21 August 2012 (diff | hist) . . (+388) . . API login
- 18:18, 21 August 2012 (diff | hist) . . (+235) . . N FreeDESK Administrators Guide (Created page with "* Users and Groups ** Standard Users ** Customer Access ** Permissions * Requests ** Configuring Request Types * Statuses * Priorities * [[Syst...") (top)
- 18:17, 21 August 2012 (diff | hist) . . (+64) . . Installation Guide (top)
- 22:54, 19 August 2012 (diff | hist) . . (+137) . . Main Page (top)
- 11:28, 3 July 2012 (diff | hist) . . (+97) . . N Introduction to Using FreeDESK (Created page with "= For Users = FreeDESK User Guide = For Administrators = FreeDESK Administrators Guide") (top)
- 00:30, 3 July 2012 (diff | hist) . . (+74) . . Installation Guide
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