New pages
- 21:28, 27 August 2012 FreeDESK User Guide (hist) [3,391 bytes] Dave (Talk | contribs) (Created page with "= Introduction = FreeDESK is a free service desk/helpdesk system by David Cutting. The system revolves around the idea of 'requests for service' which are raised and then ma...")
- 00:04, 22 August 2012 Event Handling (hist) [112 bytes] Dave (Talk | contribs) (Created page with "Events are handled by PIMs. A PIM will register to handle an event by calling PluginManager::RegisterPIMEvent().")
- 00:03, 22 August 2012 Custom Requests (hist) [10,224 bytes] Dave (Talk | contribs) (Created page with "Custom request modules are the concrete classes which can be used for configured request types as the "concrete class method". Requests classes are derived from the RequestBa...")
- 00:01, 22 August 2012 Logging Module (hist) [2,652 bytes] Dave (Talk | contribs) (Created page with "Logging modules provide a method for the FreeDESK log (syslog) to be outputted and stored. The default method uses a database table (syslog). All logging modules must be deri...")
- 23:59, 21 August 2012 Database Module (hist) [12,599 bytes] Dave (Talk | contribs) (Created page with "Database modules provide the ability for different underlying databases to be used. They handle the connection, escaping and some other functionality. The default shipped mod...")
- 23:55, 21 August 2012 Authentication Modules (hist) [5,002 bytes] Dave (Talk | contribs) (Created page with "Authentication modules provide an alternative authentication method for analyst users. The following are the base class (that must be extended for an authentication class) an...")
- 23:46, 21 August 2012 Developing Plugin Modules (hist) [12,586 bytes] Dave (Talk | contribs) (Created page with "Plugin modules are the heart of FreeDESK extensibility and are developed in PHP. All plugin modules extend the base class FreeDESK_PIM and provide some defined interfaces. Pl...")
- 23:42, 21 August 2012 Developer Overview (hist) [707 bytes] Dave (Talk | contribs) (Created page with "Development of extensions to FreeDESK consists of developing plugin modules of PHP code which can fulfil a specific function (replacing or providing an additional method for i...")
- 22:46, 21 August 2012 System Configuration (hist) [133 bytes] Dave (Talk | contribs) (Created page with "The system configuration is accessed through the System menu in the main interface when users have system administration permissions.")
- 22:45, 21 August 2012 Priorities (hist) [473 bytes] Dave (Talk | contribs) (Created page with "Priorities can be configured through the system administration interface. When creating or editing a priority a target resolution can be set in hours, minutes and seconds. Th...")
- 22:44, 21 August 2012 Statuses (hist) [541 bytes] Dave (Talk | contribs) (Created page with "Requests are assigned statuses and these can be configured through the system administration menu. Once a status has been created requests can be set (either on creation or u...")
- 22:42, 21 August 2012 Configuring Request Types (hist) [612 bytes] Dave (Talk | contribs) (Created page with "Request types are configured through the System Administration interface under the heading "request classes". Different classes of request have different names to distinguish...")
- 22:38, 21 August 2012 Requests (hist) [453 bytes] Dave (Talk | contribs) (Created page with "Requests are the core of FreeDESK and someone with the relevant permissions (such as an administrator) can view and update all the requests logged within the system.")
- 22:37, 21 August 2012 Permissions (hist) [1,391 bytes] Dave (Talk | contribs) (Created page with "Permissions in FreeDESK operate on a granular most-specific model. Each user can have permissions assigned to it directly or be a member of a permissions group for easy bulk ...")
- 22:32, 21 August 2012 Customer Access (hist) [783 bytes] Dave (Talk | contribs) (Created page with "Customer access is provided through the customer portal. Customers can login to the interface (accessed either directly or by clicking on the customer link on the main page) a...")
- 22:29, 21 August 2012 Standard Users (hist) [581 bytes] Dave (Talk | contribs) (Created page with "Standard (analyst) users are those able to access the analyst portal (and use the API). Users are managed through the System Administration option available to administra...")
- 21:39, 21 August 2012 Users and Groups (hist) [271 bytes] Dave (Talk | contribs) (Created page with "* Standard Users * Customer Access * Permissions")
- 21:38, 21 August 2012 API request create (hist) [930 bytes] Dave (Talk | contribs) (Created page with "{{Infobox API | name = Request Create | mode = request_create | description = Create a New Request | parameters = class, customer, assign, update, status, priority | returned ...")
- 21:34, 21 August 2012 API request update (hist) [838 bytes] Dave (Talk | contribs) (Created page with "{{Infobox API | name = Request Update | mode = request_update | description = Update a Request | parameters = requestid, update, status, assign | returned = XML success or err...")
- 21:32, 21 August 2012 API entity create (hist) [617 bytes] Dave (Talk | contribs) (Created page with "{{Infobox API | name = Entity Create | mode = entity_create | description = Create an entity record | parameters = entity, [fields] | returned = XML success or error }} This a...")
- 21:31, 21 August 2012 API entity save (hist) [737 bytes] Dave (Talk | contribs) (Created page with "{{Infobox API | name = Entity Save | mode = entity_save | description = Save an entity record | parameters = entity, [fields] | returned = XML success or error }} This article...")
- 21:28, 21 August 2012 XML Operation Confirmation (hist) [484 bytes] Dave (Talk | contribs) (Created page with "An XML operation confirmation is returned from the API when an operation (or set of operations) has succeeded but no specific information needs to be returned. In general...")
- 18:58, 21 August 2012 API entity search (hist) [1,368 bytes] Dave (Talk | contribs) (Created page with "{{Infobox API | name = Entity Search | mode = entity_search | description = Search an Entity | parameters = entity, [fields], start, limit | returned = XML login error or sess...")
- 18:53, 21 August 2012 API requests assigned (hist) [859 bytes] Dave (Talk | contribs) (Created page with "{{Infobox API | name = Requests Assigned | mode = requests_assigned | description = Return Requests Assigned to Specific User/Team | parameters = teamid, username, sort, order...")
- 18:48, 21 August 2012 API logout (hist) [440 bytes] Dave (Talk | contribs) (Created page with "{{Infobox API | name = logout | mode = logout | description = Destroy a user session | parameters = sid | returned = XML confirming logout }} = Description = The login call al...")
- 18:31, 21 August 2012 API XML Error (hist) [1,783 bytes] Dave (Talk | contribs) (Created page with "A FreeDESK XML error will contain an error code and textual description. == Example ==")
- 18:18, 21 August 2012 FreeDESK Administrators Guide (hist) [235 bytes] Dave (Talk | contribs) (Created page with "* Users and Groups ** Standard Users ** Customer Access ** Permissions * Requests ** Configuring Request Types * Statuses * Priorities * [[Syst...")
- 11:28, 3 July 2012 Introduction to Using FreeDESK (hist) [97 bytes] Dave (Talk | contribs) (Created page with "= For Users = FreeDESK User Guide = For Administrators = FreeDESK Administrators Guide")
- 00:29, 3 July 2012 Installation Guide (hist) [1,517 bytes] Dave (Talk | contribs) (Created page with "= Installing FreeDESK = == Download a Release == Download the latest recommended release from the [http://freedesk.purplepixie.org/download.php download page] in tarball or ...")
- 23:22, 27 June 2012 JS Alerts (hist) [903 bytes] Dave (Talk | contribs) (Created page with "= Overview = The on-screen alerts are the little coloured information bars you get at the top of the screen and are created using the Alerts instance of FreeDESK_Alerts = Us...")
- 23:17, 27 June 2012 JS ServerRequest (hist) [1,717 bytes] Dave (Talk | contribs) (Created page with "= Overview = The ServerRequest Javascript class provides a common AJAX framework for all FreeDESK components. = Example = The following is a commented example to demonstrat...")
- 23:03, 27 June 2012 JS DESK (hist) [3,213 bytes] Dave (Talk | contribs) (Created page with "= Overview = The FreeDESK Javascript object will always be available on any page instantiated as DESK. This provides most common functionality within the FreeDESK client-side...")
- 22:49, 27 June 2012 FreeDESK Javascript Support (hist) [606 bytes] Dave (Talk | contribs) (Created page with "= Introduction = The FreeDESK analyst interface makes heavy use of Javascript to handle most interactions with the system. In addition to writing your own Javascript code in...")
- 23:46, 17 June 2012 API login (hist) [606 bytes] Dave (Talk | contribs) (Created page with "{{Infobox API | name = login | mode = login | description = Open a user session | parameters = username, password | returned = XML login error or session data }}")
- 23:33, 17 June 2012 API (hist) [1,034 bytes] Dave (Talk | contribs) (Created page with "The following is a list of API calls that can be made to the API via HTTP(S). Data can be passed either in the query string (GET) or as POST data. Returned data will be in XM...")
- 17:00, 28 May 2012 System-Wide Configuration Settings (hist) [1,210 bytes] Dave (Talk | contribs) (Created page with "= Introduction = == System Settings == === system.live === Determines if the system is live e.g. can be logged into and interacted with if set to 1")
- 00:46, 23 May 2012 Main Page (hist) [1,112 bytes] MediaWiki default (Talk)
