Customer access is provided through the customer portal. Customers can login to the interface (accessed either directly or by clicking on the customer link on the main page) and entering their email address or username and password. Customer usernames and passwords are managed from within the customer entity editor (under the Entity menu).
The customer portal allows customers to view their existing request (updating any which are still open) as well as opening new requests (which are assigned to the Unassigned group).
The customer portal can be easily customised or a specific portal created based upon the code contained in the customer folder of the FreeDESK interface, there is very little PHP code which can just be cut and pasted and the HTML/CSS customised as seen fit.