API request update

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Request Update
Call/Mode: request_update
Description: Update a Request
Parameters: requestid, update, status, assign
Returned Data: XML success or error

This article details a FreeDESK API call.

Description

This call will update a request

Using the Call

Pass in the following parameters using GET or POST

  • requestid : Request ID
  • update : Textual update to request (optional, call be null or blank)
  • status : New status for request (optional, can be null or blank)
  • assign : Composite assignment string in the form TEAMID/USERNAME (or just a numeric team ID) - optional can be blank or null

For example

api.php?mode=request_update&requestid=1&update=Hello+World&status=0

Returned Data

XML containing either a XML Operation Confirmation or a FreeDESK error on failure.

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